Good Day, My review will be based on the pathetic customer service received from Vodacom

Good Day, My review will be based on the pathetic customer service received from Vodacom . I called them in July to cancel my contract that is due for cancelation and this took nearly an hour. I kept holding the line and my airtime cut eventually, I then bought airtime to call back and the matter was dealt with and I was told it will be cancelled. We are in September and to my suprise I am still being debited for something that was cancelled according to them I then called today and the even the voice box and voice machine is just as pathetic because i practically spent 15 mins of the call waiting for the options and being told the number is invalid. I the called the cancelation department directly as I retrieved the number from a local Vodashop and spoken to a Person named Sumaya , she pretended to be sympathetic and while proving my details to her to locate the account she dropped the call while I was speaking. I then called back again and went through the entire process again and this time I spoke to Barthna , who actually was doing her job and tried to assist me but then my airtime had cut. Unfortunately the service is very pathetic and if you want to be given a run around then join Vodacom but I wouldn't recommend them to anyone. In light of the situation, I would of expected them to call me back to resolve the matter as I have Informed them how furious I am but certainly they do not give a damn and only care about taking money