good day. my name is chisto, i am so dissepointed at the treatment of my phone. my samsung galaxy a32 gave me a green screen that said it needes an software update, i took it to midstream vodacom shop and they told me they will send it to technical repair

good day. my name is chisto, i am so dissepointed at the treatment of my phone. my samsung galaxy a32 gave me a green screen that said it needes an software update, i took it to midstream vodacom shop and they told me they will send it to technical repairs in fourways, about 6 days later i recieved a phonecall that stated that my motherboard needs to be replaced, i declined because it only requested an software update and i know if the motherboard was damaged the phone wont even start up. they send the phone back to midstream and this is my problem.... 1 backplate was ripped of 2now the phone goes on and lose signal and just goes off randomly and switch back on 3when i spoke to the technical guy that informed me of the motherboard being broken, he said the phone is dead and wont even be able to go on, and it does i got.... 1 false information 2 backplate being ********** 3 damage to my property

i would like to get this sorted out before steps are being taken, witch werner, the manager from fourways vodacom and all that was said was, sorry about the technician's neglegence. he told me to send it back so he can just put back the bacplate that is damaged already.

as far as my rights are concerned, if i send my phone to a company like vodacom, they must return it in the condition that they recieved it, wether i accepted the quote or not, witch was not the case, so i expect vodacom to fully repair my phone because of neglegence, and if not, i will take it up to someone like hellopeter.com.

hope to hear from you soon thank you christo ‪***‬ *** jobcard number: ‪***0‬