Good day, I trust this finds you well

Good day, I trust this finds you well. I requested Fibre online, They approved, spoke to my husband. He said too expensive. I cancelled the application1st September. I received no router, hardware and no installation. Called Vodacom 2nd again, they said it'll take 2-3 working days ( madness / bad customer service). Today 4th. Called again. Was told cancellation completed, but have to go through another department to release line will take 24-48 working hours, taking long. My daughter is a student has online classes. This is inconvenient and Vodacom is occupying the line for the 2nd week now, going for 3rd. Huge inconvenience Vodacom to release that line urgently. I really hope that you will be able to help us. Kind regards Alicia