NVdM
Narina Van der Merwe
1 reviews | Active since Jul 2020
29 Nov 2025, 07:28
Good day
Good day. I want to report bad service by Vodacom re a Honor cell phone. I upgraded and received my new phone. Ten days later the phone was malfunctioning and I took it back to Vodacom. It's been two weeks and the feedback I received via sms was that it will be sent to technicians for higher repairs whatever that means.Hi :) Your device with Job No. ***9 has been sent to the Vodacom Advanced Repair Centre for a higher level repair. We will be in touch with you soon. To track https://vodapay.co/repairs. Please do not reply to this message. Unhappy with this service.
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Replies (1)Vodacom's replyOfficial
30 Nov 2025, 19:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2025, 19:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
