Good customer support.

I logged a query regarding a premature upgrade earlier on this month. Roderique has been trying to follow up and help me resolve this problem. I have to commend Roderique on attempting to help resolve this and providing feedback where possible. Although the query might have not been resolved to my satisfaction I appreciate the fact that Roderique made sure I was informed on what was happening up till the end.<br> <br> I think it could have been easy to give up and not bother responding.<br> <br> As much as Roderique's efforts are to be commended the same cannot be said for Vodacom. I think they need to find a way to communicate and clarify their premature upgrade criteria. I have been given varying conditions from consultants. All of which indicate that cannot do a premature upgrade. However the differences and inconsistencies can make one feel like the rules are being made up as we go along. The website confirming that I'm eligible for an early upgrade also did not help.<br> <br> Thank you Roderique Lategan for your trying to assist with this.