Good customer service is key

I am a current Vodacom contract customer and recently app**** for a second contract online. My credit record is in good standing and my Vodacom account is up to date. However the application was declined with a note saying you do not qualify. <br> <br> I did not understand why as no reason was specified. I made use of the online chat service (by the way i think this is an excellent way to assist customers) Sunday morning and was assisted by Tyronne Nagel, now this guy he took the time to understand what I was asking and he made sure that he's responses was clear and to the point, I gave all the relevant information as per he's request. And about an hour or so later he gave me a call to ask that I sent through bank statements, this was never asked for initially but I had no issue supplying them, I think I took a little bit long to send through the statements and I even received a reminder mail from Tyronne (great service dude keep it up) I eventually sent them and received a confirmation saying the statements was received. <br> <br> And this morning an sms to say the line has been approved, Vodacom almost lost a client but Tyronne's efforts saved the day. Keep up the good work Tyronne...