Good customer service

Item: Vodacom
Rating: 1
Author: Nasiphi M

I would like to share my wonderful experience that I had with a customer care agent by the name, Sibalwethu after my terrible experience of being *****ed by Vodacom regarding content subscriptions I have no idea of, however the He was patient and connected me to different departments...I recommend him to professionalism. May he continue excelling everywhere he goes.

Helpful (0)

Replies (2)

Nasiphi M's updateReviewer Update

28 May 2024, 09:48

I am still very furious of Vodacom, they are *****s who keep adding extra content subscriptions in my account and debiting extra every month I'm tired of queries being logged that are useless, I do not recommend this business to anyone.

Nasiphi M's update28 May 2024, 09:48

Reviewer Update

Vodacom's replyOfficial

28 May 2024, 10:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 May 2024, 10:16

Official