Good customer service after frustration and despondency

I have had multiple phone contracts with Vodacom, over the past ± 9years. About 2 Years ago my more recent contracts were up for renewal but I chose not to renew. I went to two different Vodacom stores but was told I needed to call in to cancel. I tried calling a few times, but struggled to get through to a consultant, waiting for extended periods of time, or would get through and the call would be cut. This was frustrating and left me feeling despondent. I would leave it for long periods of time before trying again.

On Thursday 15 July around 1:05/1:10 in the afternoon, I spoke to a gentlemen by the name of Jabulani. The number I called was ***. Jabulani was so professional and helpful. He assisted me and sent the confirmation of cancelation request before ending the call. It was successfully canceled on 31 July.

I have heard and read many bad reviews about Vodacom and bad service coming up in conversation. I am making a point to highlight the good service I received as I feel that customer service agents who render excellent service should be acknowledged. In the past I've been quick to post negative reviews but I believe that positive reviews are just as important.

I hope that Jabulani will continue to render such excellent service and in turn, influence his peers (those who are not doing so already) to do the same.