Good Customer service

I want to applaud Phumzile Mahlangu, one of the social media team who really took her time to do a follow-up on the query i logged last week. She mentioned that on her side the issue seems to be have been resolved and i had spoke with someone giving me feedback, where else i did not receive nothing.

As frustrated as i was last week regarding wrongful activation under my profile ,someone TOOK her time and LISTENED, PHUMZILE MAHLANGU.

Let me tell you that she listened to me and gave me the time to explain, not even once she tried to defend nor object what transpired between me and Nonhlanhla was put me through this mess accessing my profile without my knowledge. Phumzile gave herself time to understand and that is needed when you are dealing with clients, it's not about "I just did my job and whether you take or not, i don't care" but it is all about ensuring that the client is feeling the sense of belonging even though my privacy was invaded.

What Phumzile did was way more than Mr Mnisi who didn't really wanted to understand my situation but rather just doing his job. His managerial style really lacked empathy, especially towards this situation. Our call didn't end well and yet he just moved on as if nothing happened, what is his reporting saying at the end of the day "I have resolved the issue with client, case closed", no one questions how, what was a way forward, etc, etc

People like Phumzile really deserves to be in the position of Mr Mnisi, she deserves managerial position if she is not yet given that opportunity.

In closure, Phumzile i wish she could also continue flying the flag for Vodacom but helping customers that do counter such issues, and i hope in her team she is been recognised for her exceptional job, i hope she can hold a workshop and teach a thing or two to the sales team about how to engage with customers especially Nonhlanhla.

Vodacom should give this woman raise, JOB WELL DONE!!!!!!!