Good customer service?

Good day

Hope all is well, ill tart my story with the fact that i have been with Vodacom since i was 13...i am 31 now.

I would also not even consider to change from carrier, but i did have an un pleasent experience yesterday when an agent phone me to ask about my outstanding bill, i know before the lock down i was struggling to make payments and struggling even more with not having an job and all the debt pilling up due to this.

But from the get go the agent sounded irritated and when i explained my story she just put the phone down in my ear. I find that very unprofessional and rude.

I did not ask for this, i have always been an hard worker and tried to always stay up to date with my bills.

Kindest regards Etienne DB