ST
Sean T

1 reviews | Active since Aug 2012

28 Nov 2019, 09:15

Good Customer Care Experience

After my recent bad experience with Vodacom I had quite a different experience this time around. I receive a new Samsung Smar****ch with a e-sim. In total it took about a week for Vodacom to get this device registered on the network. But during the process I had 2 gentleman that kept on following up on the progress. The one person was Temba and the second person's name I could not get clearly. They kept on calling me to check if the next step in the process was completed. It was case number ***. Please thank both gentlemen on my behalf. May your helpfulness and dedication spread throughout Vodacom

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2019, 10:59
Official
Dear Sean, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Vodacom Consumer Website Team