Gone back on there word

Item: Vodacom
Rating: 1
Author: Shamir M

Last year March I had a problem with my account and it got sorted around May. The same problem that was sorted out by Mr R.Maart has come up again and when you phone in and speak to consultants namely Lethabo Mahole who like just not interested in helping.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

30 Jan 2018, 06:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Jan 2018, 06:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Shamir M's updateReviewer Update

08 Feb 2018, 12:18

It’s been 10 days and no response from Vodacom. This is utter deceit and *********.

Shamir M's update08 Feb 2018, 12:18

Reviewer Update

It’s been 10 days and no response from Vodacom. This is utter deceit and *********.

Shamir M's updateReviewer Update

09 Feb 2018, 22:40

Good day, kindly speak to Mr R. Maart regarding this matter he was the one who resolved it herewith proof : As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused. You may review your rating on the Hellopeter website. Regards, R. Maart

Shamir M's update09 Feb 2018, 22:40

Reviewer Update