Going to Ombudsman if this is not resolved asap

I am so disappointed in the pathetic service from vodacom. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - *** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. I first requested a statement on the 16th June 2015. From then to now on the 24th June I have received 4 statements of which 3 are from incorrect dates and one statement from an unknown account. Every time I have phoned I was redirected to this person then to that person. Pathetic!!! Before my account had been suspended I bought a 5 gig data bundle on this account. On 23 June 2015 during the morning I paid my arrears in order for me to use the 5 gig data on that day. I then phoned the collections department and customer care to unblock the lines and the operators promised me that they have unblocked the lines but you know what? Today on the 24th June 2015 the account is still suspended!!!!! 1. I want asap my 3 lines to be unblocked 2. I want the correct statement 3. I want an extension on my 5 gig data bundle. References S3-88Y2E-ESKKD & Tshabonga(surname) at collections (poor!)