Going to Ombudsman if this is not resolved asap

<p>I am totally disgusted in the terrible service I have been received from Vodacom regarding a mistake they made and i am the person that is trying to sort it out now.I contacted Vodacom on the 1st of November 2016 to cancel my tablet contract that would’ve expired on the 30th of November. The tablet number was 071 #####.</p> <p>I spoke to the consultant and explicitly inform them that I will not be renewing my contract on the tablet. The lady confirmed that it will be cancelled on the 30th of November. On the 1st of December I received a lot of messages from Vodacom, I only then realised that Vodacom cancelled by cell phone contract on 082 ####and my number converted to prepaid. I was informed on the 1st that it will be fixed the following day and they apologised. I called again on the 2nd Of December and was advised that will have to wait 72 hours in order to have my line opened up again. I called about 15 times since the 1st of December and every single time I am being told that it will take sometime and that the IT department did not attend to it and no one can tell me why,</p> <p>I called Vodacom and requested the ombudsman, I took the gentleman’s name and will provide it to you once you contact me. This person informed me that if I want the contact details then I need to make the effort and google it myself. His supervisor came and he informed me that he will call me back and have it sorted out, nothing happened. I called again on the 30th of December, I called 3 times that day. Once again I was told that the IT department did not have the time to sort out my problem. I was also informed that I have been handed over to the legal department due to me having cancelled my contract before the time, which I did not do.</p> <p>Now what I want to know why must I do all this and it was not even my fault that VODACOM cancelled by contract. Clearly the consultant messed up majorly and I am the one that needs to run around to have it fixed.</p> <p>PLEASE LET ME KNOW WHO WILL BE ABLE TO ASSIST ME.</p> <p>THE SERVICE VODACOM OFFERS IS DISGUSTING, THE STAFF ARE RUDE AND EXTREMELY UNHELPFUL.</p> <p>Will someone be able to assist me now.</p>