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Anonymous
1 reviews | Active since Jan 2020
02 Mar 2021, 13:23
GOING TO CANCEL MY ACCOUNT VERY SOON! SORT OUT YOUR SIGNAL VODACOM
I am getting very close to cancelling my account with Vodacom. We are trying to work and the signal in Parktown North is almost non existent. This is beyond ridiculous. You pay a fortune to have a cellphone account and then you cannot use it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Mar 2021, 14:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anonymous's updateReviewer Update
02 Mar 2021, 16:31A consultant Deena tried to call me and we were unable to have a conversation due to the poor signal. I have requested to please be contacted after hours because of this
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Anonymous's update02 Mar 2021, 16:31
Reviewer Update
A consultant Deena tried to call me and we were unable to have a conversation due to the poor signal. I have requested to please be contacted after hours because of this
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Anonymous's updateReviewer Update
03 Mar 2021, 11:27I am still waiting for Deena to call back. What a surprise that he couldn't have a conversation. THERE IS NO SIGNAL HERE!! Try calling their number and then Tobi wants to assist me. I don't want to deal with a computer. I want a resolution!! I will cancel my account if Vodacom doesn't sort this out. I cannot receive or make calls.
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Anonymous's update03 Mar 2021, 11:27
Reviewer Update
I am still waiting for Deena to call back. What a surprise that he couldn't have a conversation. THERE IS NO SIGNAL HERE!! Try calling their number and then Tobi wants to assist me. I don't want to deal with a computer. I want a resolution!! I will cancel my account if Vodacom doesn't sort this out. I cannot receive or make calls.
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Anonymous's updateReviewer Update
08 Mar 2021, 08:22So on Friday i get a message saying my call has been resolved. NO!!!!! It has not been resolved and no one has had the courtesy to phone back with feedback. Next step is a whole lot of us will be approaching ICASA because we are being ****** of our hard earned money.
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Anonymous's update08 Mar 2021, 08:22
Reviewer Update
So on Friday i get a message saying my call has been resolved. NO!!!!! It has not been resolved and no one has had the courtesy to phone back with feedback. Next step is a whole lot of us will be approaching ICASA because we are being ****** of our hard earned money.