Going on 2 months without further response!

So after having a phone malfunction and no one doing anything for more than a month I turned to Hellopeter, with very quick response asking from Jason Welff for information that I then sent straight away and was thanked for... that was 2 March. Since then I have mailed him, no response. Turned to Hellopeter again, quick response via SMS this time, they are still investigating. So about a week ago I mailed again, as weeks turn to months, nothing! Is Hellopeter the only way to reach you, Vodacom?? This is beyond pathetic! I have been without a decent phone with a good camera (that I need for the nature of my work) since end of January now! Do you have any concept of customer care? We have been loyal customers with multiple lines for years, and you are happy to take more and more money every month (including extra payment for a phone lying with you) but when it comes to helping a customer you simply don't exist! Please don't bother telling me you are still investigating. Sort this out now or tell me straight that you simply do not value our business and you won't help. I am tired of you stringing me along, really.