Going from bad to worse

<p>So in November i log a query on my Vodacom account for data usage, while on the phone with the consultant it is established that Vodacom had a system error on the 18th of October which lead to my My meg250 data bundle not being loaded on my account - this obviously led to me having a outrageous data bill at the end of the month. After 3 weeks of silence i put Vodacom on Hellopeter. Over the weekend on the 3rd of December they try to call me but i missed the call so i get a email from a Faiek Mohamed informing me that after investigation Vodacom will be crediting my account with R532.53, which i accepted, and was satisfied. but then on Monday the 5th of December they lost the plot again just proving that there is absolutely NO COMMUNICATION at this company. I receive an email again from Vodacom informing me that the charges were correct for the data and as a sign of goodwill they will credit my account with R467.13. Attaching a document to teach you how to manage your data. EXCUSE ME Vodacom i know exactly how to manage my data and do not need to be scolded like a school child. If not for your faulty system i would not have had such a outrageous data bill!! You really should have left it at the first email, the second one just totally peeved me off as this was your fault not mine! Please note that i will hold you to your first amount processed of R532.53, if not i will take this matter further.</p>