Going back and forth with Vodacom for an order

I ordered a cellphone contract with Vodacom on the 19th of June and 2 weeks later I'm going back and forth with Vodacom to request for my order status. I called on the 21st of June and was told that my order is pending confirmation, the confirmations department should contact me. I then called on the 24th of June to check my order status and was told my order was cancelled because they couldn't get hold of me to confirm my ID which did not make sense cause I never missed any calls and was advised that Zandile Taylor would contact me and I waited for that call till I took the initiative and contacted Vodacom on the 24th to find out why was my order cancelled and why was I not notified or informed and was told Zandile would call me of which I've been waiting for her call for a whole week, I then requested my call to be transferred to her and was told she's busy, I said I'll wait till she's done cause I know she won't contact me. Zandile then lies and say she contacted me to cancel my order and spoke to me of which I've never received any call from her. She then advised that she will send me an email confirming my application and that they require my docs so I can reply on that email with the required docs. I waited and waited for that email till I again took the initiative on the 1st of July and Zandile advised that she'll send the email of which lucky this time around, she sent the email and I emailed her all the required docs. I understand that Vodacom needs to confirm my identity for ***** purposes and I believe that with the right communication, that would have been done. Called today the 3rd of July requested to speak to Zandile and was told she does not work for that department. I then requested a number from Thembinkosi Ndlovu to contact to escalate this matter since I'm just not getting anywhere with this after sending my docs and follow up emails to Zandile with no response as he was also unable to assist me. Thembinkosi then gave me *** and claimed that's the head office number, been trying to call this number and it's just not going through. It saddens me to get this kind of service from Vodacom as I've been with Vodacom ever since I got my first cellphone as a child. Really tired of going back and forth with regards to this and not getting anywhere. It's frustrating as I did not order this phone for the fun of it or boredom.