Goes from grey to darkness in customer support or service. Possibly the worst Support across all

<p>I recently posted a complaint on Vodacom which was serious and affected 15 contracts. I could not get through to customer service and although the line said leave your number call volumes are high nobody came back to me even after at least 20 deseprated calls and left messages I then resorted to a Hello Pete post and within 12 hours a Vodacom cnsultant contacted me. However he leaves no number and the number he called on is unavailable. He mailed feedback that he was reversing the problem , and that there were some problems with the vodacom system. However 5 days later although lines were working he had not come back to me with the report on the way forward to prevent this happening and the solution as he agreed the error is on Vodacom side as i pay my account on the 15 th of the month and not on the 1st. I have sent numerous mails to this consultant requesting this feedback with no reply. We are gearing up for the end of the month and I see the same issue arising again. With the lost business we endured for five days "cut off " on the lines , if it happens again one must seriously consider firstly wether it is worth being a vodacom customer and two whether liability can be placed at their door. It is illogical that their whole system is so automated that one cannot communicate or phone them</p> <p> </p>