TP
Thapelo P

1 reviews | Active since Dec 2018

06 Dec 2018, 14:34

GOD PLEASE DEAL WITH VODACOM

COUPLE OF MONTHS AGO I WENT TO A VODACOM STORE(BRANCH) AT THE HEIDELBERG MALL TO CHECK MY CONTRACT STATUS BECAUSE I WANTED TO CANCEL IT. I WAS TOLD THAT THE CONTRACT HAS ACTUALLY EXPIRED AND THAT I WAS DUE FOR AN UPGRADE, AND THAT TO CANCEL I WOULD HAVE TO SETTLE MY AREAS.. I WAS TOLD HOW MUCH I STILL OWE, AND THAT IT WAS BECAUSE OF A DEBIT ORDER THAT RETURNED UNPAID. I WAS TOLD THE CANCELLATION IS NOT GOING TO HAPPEN UNTIL I HAVE PAID.

I WENT AHEAD TO PAY, RECEIVED CONFIRMATION, CANCELLED THE CONTRACT AND CHANGED BACK TO PREPAID. A MONTH LATER MY LINE WAS CLOSED, I WAS TOLD THAT I AM OWING. I WENT TO A BRANCH IN SOUTH GATE , THE FOLLOWING DAY MY LINE WAS RESTORED. ITS BEEN A WEEK NOW MY LINE SAYS NUMBER DOESN'T EXIST.. PRIOR I RECEIVED A LOT OF CALLS FROM VODACOM , AND TOLD THEM THAT I DO NOT OWE. VISITED A BRANCH IN ALBERTON, LOGGED A COMPLAINT, TILL NOW I AM WITHOUT A NUMBER. I AM SO INCONVENIENCED, THAT THE ONLY NUMBER I HAVE USED FOR CLOSE TO TWENTY YEARS.. DOESN'T EXIST TODAY. I AM A CONTRACT WORKER AND MISSING OUT ON A LOT OF WORK. I PRAY AND ASK GOD THAT FOR EVERY OPPORTUNITY AND PENNY I LOOSE OR MISS, THAT VODACOM MISSES AND LOOSES HUNDRED TIMES MORE. I JUST WANT MY LINE TO BE RESTORED.

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2018, 14:44
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply06 Dec 2018, 19:33
Official
Dear Thapelo, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We tried contacting you today and the number does not exist. We have responded to you via email.  Regards  Consumer Website Team(SA)    
TP
Thapelo P's update07 Dec 2018, 11:38
Reviewer Update
You mean the Vodacom number that i have been using for so long, that Vodacom blocked/cut from Vodacom's network does not exist..ohk, here is my alternative number: ********** 810. I just want my line to work that's it