Glacial slow service regarding new contract applications.

On 3 September 2020 I submitted my documents via email to *** in order to apply for a cellphone contract. On 6 September I was emailed and notified that the application with a reference number ***4 was approved.

I immediately wrote back and asked for assistance on how to proceed. It is now 12 September 2020 and I have still not heard anything from Vodacom. This is not only very frustrating, but also very concerning.