1 reviews | Active since Nov 2016

11 Nov 2016, 09:57

GIVING UP ON VODACOM TECHNICAL SUPPORT.

<p>I have lost internet / data & voice connection on 29th of October on my contract phone.</p> <p>I need internet tether from my phone for business.</p> <p>Realised that I fell behind on payments I waited the full payment to be debited on the first and than started calling customer support for reconnection. They said it will take 24hours</p> <p>Have made almost 100 phone calls to customer support</p> <p>Have a ref no from technical department. Had my voice calls fixed by the 5th but still no internet.</p> <p>I have been to a Vodashop. Customer and technical support made promises to call me back and follow up on my problems. I'm still waiting</p> <p>I AM GIVING UP ON CUSTOMER SUPPORT AND AM HIGHLY FRUSTRATED WITH WAITING AND ANSWERING SECURITY QUESTIONS</p> <p>I ported to Vodacom from Cell-C because of bad service. Thought I went to the best. Seems I will have to port to MTN now</p>

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update16 Nov 2016, 20:56
Reviewer Update

Hi

A technician contacted me - but my problem is still not resolved.

Do you have control over your network?