Giving up after 20 years' loyalty

<p>Vodacom has been sitting with my son's cell phone now for almost two months - it is insured and it is in for repairs under this insurance, that we have paid diligently, for forever!<br />The Potchefstroom branch of Vodacare first forgot to do anything over Christmas, then finally submitted the job mid-January. Since then we hear nothing from them. When we enquire (which we do frequently) we get a shoulder shrug and 'It's the insurers that are the problem'. YOU, Vodacom, are the alleged service provider. Get your **** into gear and provide some service. In all this time I have received two missed calls from you after having a tantrum, eventually, over the phone. And then, ironically, a 'Please Call Me'.<br />What is a customer to do? We have been polite and we have been patient.<br />I am now broadcasting your gross inefficiency to anyone who cares to listen. Which, no doubt, won't include you.<br />How clever of you, too, to make it impossible to find any phone numbers for anyone with power at your Head Office. Avoidance tactics and Denialism that would make Jacob Zuma rush to you for lessons, if he only knew. <br /> Job ********** 7- ********** 5.<br />Not that I'm holding my breath...</p>