NG
Nelson G

1 reviews | Active since Mar 2013

13 May 2018, 23:42

Giving up

It has been the whole week disconnected by Vodacom, they promised that they would call me back on my last message to the via hellopeter, to date, no correspondence whatsoever.... Vodacom showed me that they do not care about me as their customer, pity for me, I'm unable to even port back to Mtn as they have suspended my line, I am now on the verge of giving up, going to buy a new simcard, as for Vodacom, I have learnt my lesson, I am leaving them

0
Replies (2)
Vodacom
Vodacom's reply14 May 2018, 06:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 May 2018, 14:18
Official

Good day

We are sorry to hear that this matter is still unresolved. A message has been sent to Cancellations division for review.

We apologise for any inconvenience caused.

Regards

Moddy

Best regards,