rR
richardo R

1 reviews | Active since Apr 2016

19 Feb 2019, 08:34

GIVING OUT MY ACCOUNT INFORMATION AT BRANCHES TO OTHER PEOPLE

Good day

I have a few contracts with you.

two of your branches is giving out my account information, Mookgophong and Modimolle.

mookgophong branch even told someone i am in arrears with the amount that needs to be deducted on 1st of March? This is breach of privacy and contract. They give out this type of information without even contacting me and asking if they can give this information to this person? This situation caused one big family fight because when I phone vodacom they give me one answer and when the person using the number phones vodacom they give them another answer?

This is against the law to give my account information to anyone without power of attorney or my knowledge?? Why is this being done??

I want answers or i will be contacting the media and i will put it on social media i have been complaining regarding this number since last year, airtime that is missing and data that is used there is so many things.

how can i trust a company that tells other people that I am in arrears and this is my balance and that type of information? they are suppose to verify me?

Please contact me ASAP

0
Replies (4)
Vodacom
Vodacom's reply19 Feb 2019, 09:04
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
rR
richardo R's update19 Feb 2019, 14:38
Reviewer Update
You can contact me now I was in a meeting from 14:00 to 14:30
rR
richardo R's update21 Feb 2019, 11:39
Reviewer Update
STILL NOTHING
rR
richardo R's update28 May 2019, 14:45
Reviewer Update
 
Still Nothing????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Its been months...............................................................................

Hello can someone please get back to me regarding this????????????????????????????????