Giving ********** access to your account details

<p>I am in the unfortunate position of being the victim of ***** and poor service delivery.</p> <p> </p> <p>By allowing Mondo Mobile to act as a dealer for Vodacom Direct, my account details could be accessed.</p> <p> </p> <p>As a result of this, an unknown person has opened another line on my account and has helped himself to a very expensive phone - even though I never gave permission for this transaction, I am still expected to pay.</p> <p> </p> <p>An investigation has been launched, but have been dragging on for weeks now, without any report of progress.</p> <p> </p> <p>To top it all off, Vodacom has now softlocked my phone, even after I paid the installments to my real account AND that of the ********** account. I have been struggling for 3 days now to get the lock lifted, but I just keep getting sent around in circles.</p> <p> </p> <p>I need my phone for work - Vodacom is now directly affecting and jeopardizing my job!</p> <p> </p> <p>I am being denied a service which I have paid for! (and more)</p> <p> </p> <p>I have tried to be patient while the ***** investigation is in progress, but this has now become an unacceptable situation.</p> <p> </p> <p>I am very frustrared and disappointed. </p> <p> </p> <p>Please sort this out ASAP!!!</p>