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Boipelo B
1 reviews | Active since Feb 2021
03 Jun 2021, 13:36
Given Wrong Deal
I’ve been with Vodacom for so many years receiving great service. 28 March 2021 I went to Centurion Mall 4U branch to upgrade my contract but instead I was downgraded.
I tried several channels to correct but I’m failing, the people I was in communication with are now ignoring me.
I had a deal 90G (60G Day n 30G Night) went to the branch to upgrade to the special they had 100G (60G Day n 30G Night with 10G Video Ticket) contract extended to 36 months if I take a WIFI Router.
After a month a realised that’s not what am getting as the router stays with the child to assist her with her school work as with COVID-19 kids learn from home.
I’m so disappointed that now I’m paying for something I didn’t visit the branch for.
I’m unable to visit the branch as it is in a different province and I’m stuck in North West after being hospitalised and also will be giving birth soon meaning I can only go end of the year.
I’m hurt and disappointed that after so many years Vodacom will let their customers take the fall for their consultants mishap.
What is sad is I did everything in a rush as I understood it was a time to knock off and they didn’t want to be left behind by their transport but my understanding and friendliness lead to me signing and being given a wrong deal that I’m now stuck with for 36 months.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Jun 2021, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2021, 18:14Dear Boipelo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the call centre already logged a query for the data to the back office.
It is currently in hand with the relevant department and please allow them to investigate and to resolve. Regards Vodacom Consumer Website Team
It is currently in hand with the relevant department and please allow them to investigate and to resolve. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2021, 18:14
Official
Dear Boipelo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the call centre already logged a query for the data to the back office.
It is currently in hand with the relevant department and please allow them to investigate and to resolve. Regards Vodacom Consumer Website Team
It is currently in hand with the relevant department and please allow them to investigate and to resolve. Regards Vodacom Consumer Website Team
Best regards,
BB
Boipelo B's updateReviewer Update
09 Jun 2021, 18:52Okay, thanks for the response. I will wait for the reply.
I was getting frustrated because I was not getting any communication.
I was getting frustrated because I was not getting any communication.
BB
Boipelo B's update09 Jun 2021, 18:52
Reviewer Update
Okay, thanks for the response. I will wait for the reply.
I was getting frustrated because I was not getting any communication.
I was getting frustrated because I was not getting any communication.
BB
Boipelo B's updateReviewer Update
10 Jun 2021, 14:56I just received a response from you guys:
Dear Customer ,please be advised that your account was checked ,your billing and allocation was done correclty. Regards Vodacom.
That was never my query - obviously the allocation is correct but on the wrong deal.
I was given 30G Day & 30G Night instead of the 100G deal (60G Day, 30G Night & 10G Video Ticket) the consultant gave me the deal I didn’t visit the store for.
Honestly you guys are frustrating me.
Dear Customer ,please be advised that your account was checked ,your billing and allocation was done correclty. Regards Vodacom.
That was never my query - obviously the allocation is correct but on the wrong deal.
I was given 30G Day & 30G Night instead of the 100G deal (60G Day, 30G Night & 10G Video Ticket) the consultant gave me the deal I didn’t visit the store for.
Honestly you guys are frustrating me.
BB
Boipelo B's update10 Jun 2021, 14:56
Reviewer Update
I just received a response from you guys:
Dear Customer ,please be advised that your account was checked ,your billing and allocation was done correclty. Regards Vodacom.
That was never my query - obviously the allocation is correct but on the wrong deal.
I was given 30G Day & 30G Night instead of the 100G deal (60G Day, 30G Night & 10G Video Ticket) the consultant gave me the deal I didn’t visit the store for.
Honestly you guys are frustrating me.
Dear Customer ,please be advised that your account was checked ,your billing and allocation was done correclty. Regards Vodacom.
That was never my query - obviously the allocation is correct but on the wrong deal.
I was given 30G Day & 30G Night instead of the 100G deal (60G Day, 30G Night & 10G Video Ticket) the consultant gave me the deal I didn’t visit the store for.
Honestly you guys are frustrating me.
BB
Boipelo B's updateReviewer Update
01 Jul 2021, 12:28I’m disappointed that you will not even respond to me anymore to try and fix the query. I received communication that it was fixed and it is still not fixed.
I will pay it off and terminate my contract because clearly you are in the business of ******** people and letting us paying for your mistakes
I will pay it off and terminate my contract because clearly you are in the business of ******** people and letting us paying for your mistakes
BB
Boipelo B's update01 Jul 2021, 12:28
Reviewer Update
I’m disappointed that you will not even respond to me anymore to try and fix the query. I received communication that it was fixed and it is still not fixed.
I will pay it off and terminate my contract because clearly you are in the business of ******** people and letting us paying for your mistakes
I will pay it off and terminate my contract because clearly you are in the business of ******** people and letting us paying for your mistakes