Given the runaround, as usual

Vodacom Greenstone Mall

I decided to get a new phone on contract but the store didn't have the one I wanted so I chose something different. Once I got home, I realised I wasn't happy with my choice so I tried to return the phone (unopened, and still in original packaging) a few days later. As per Vodacom's policy, a return within 14 days is permitted but the salesman had other ideas. He said returns are only acceoted within 7 days of purchase (not true) and he said he'll need to contact head office for approval and call me the next week. Well, here we are, two weeks later, with no update or call... and I bet if I go into the store again and confront him, there's gonna be some excuse. So sick of companies/employees like this.