LA
LYNNET A
1 reviews | Active since Aug 2009
30 Mar 2022, 12:49
Given the runaround and credit profile messed up
I have repeatedly asked Vodacom to give me a paid up letter so that Experian can correct my account as closed after more than a year, It is still listed as ACTIVE. they ignore all my requests and choose to send me sms that says account is R0.00. This DOES NOT help my credit profile as it shows i have an active account that i am supposedly paying monthly.
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Replies (2)
Vodacom's replyOfficial
30 Mar 2022, 19:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2022, 19:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LA
LYNNET A's updateReviewer Update
05 Apr 2022, 19:35The overdue paid up letter has finally been received.
LA
LYNNET A's update05 Apr 2022, 19:35
Reviewer Update
The overdue paid up letter has finally been received.