VG
Vanessa G

1 reviews | Active since Feb 2017

09 Feb 2017, 07:52

Given the run around and no resolution or solution

<p>It seems that the Vodacom Upgrades dept are not aware of the services that are offered. I was offered an upgrade on my month to month contract and was advised that it would be activated by the next day. The vodacom rep named Hope advised that I would get 2GB of Data and R110 of Airtime on the Month to Month contract from Vodacom but this never happend and instead he disconnected the internet services.</p> <p> </p> <p>I find their offers to be fradulent and uninformed, VC now wants to give me the run around as they are unwilling uphold on their offer!</p> <p> </p> <p>Date of call to Hope = 03/02/2017, 07:30am</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team