Given the run around

I'm Highly disappointed in the customer service I have gotten from Vodacom. I took out a contract for a ps5 for my sons 8th birthday. I did everything online got approved and everything. I gave my home address as the shipping address. I called in to find out if My wife could collect on my behalf , I was told no. I am supposed to collect so I asked if they could then change it o my work address I was told a certain department had to call me in order to change the address. the call took 24 hrs to just change deliver address. I got a call yesterday and we managed to change the deliver address and I was told that I will get an sms and I would need to reply yes in order for my parcel to be released. 24hrs later I still have not received the sms . I then call Vodacom again to ask where the sms is as my sons birthday is coming up and I need the ps5 . I was then told my contract is pending as the lady who was helping me created a new contract enquiry for me and the lady I spoke to said she doesn't know why she did that , she told me the person who created a new contract enquiry for me would call me I still have not received a call. Can someone please assist me and tell me what is going on because nobody at customer care can explain to me how my contract when from approved and confirming delivery address to being started all over again.