Given a contract I did not ask for

I have been a member of Vodacom for more than 10 years. I have been taking top-up contracts only since the time top-ups were introduced. My last contract was 5gig data only, and top-up airtime. On the 30th of May when I went to renew it, I made it very clear that I am only increasing data to 10gig. The lady who was helping me even notified me that my previous contract was data only and no air time and I said 'yes, I would like to keep it that way'. She concluded the contract which said I am on MyGig 10 Promo R499 24months. I even asked her why does it say R499 if it was advertised as R299. She said I must not worry, the amount will be discounted every month and I will be debited with R299 ONLY. In mid-June I loaded airtime of R110 and when I checked on *111#, I couldnt see the airtime balance, only data balance was showing. I then called vodacom a few days later querying as to why I couldnt see my airtime remaining. I was given another number to check on and I still could not see it. I then called a few minutes later and that lady said I was never going to see airtime as I took data only contract. I told her that what was puzzling me was that I was still able to make calls if this contract didnt allow me to load airtime. She didnt take me seriously as SHE WAS LAUGHING AT ME IN THE BACKGROUND. She logged a query for me as I insisted that something was wrong. A few days later I got an sms saying that my vodacom query was closed, but I still could not see the airtime.

I then left vodacom and continued to make calls until the R110 was depleted, but it never got depleted. In July, the 1st debit order was processed as R1,800 instead of R299. I went to the store where I took the contract, but they didnt even bother to look into my account and immediately gave me the number for call centre accounts department while i was at the door. I called accounts, and only then I was told that I am charged for the calls I make. I have not received a statement to date and another query was logged, but to date, no one has come back to me.

I went to police station to open a case of ***** against vodacom, but they said I cant open a case for these kinds of contracts.

I am planning to take further legal action against vodacom unless they give me the contract that I asked for as well as my money back.