CB
Cara B
1 reviews | Active since Oct 2014
26 Sept 2022, 13:13
GIVE US OUR CREDIT BACK
Your agent called us in August/September 2021 about a migration which we DECLINED. You went ahead with it anyway and we were overcharged on our contract for many months after this.
We have been fighting with you since SEPTEMBER 2021 to get this stopped (which is was) and to have our money returned to us. I have sent endless mails which get ignored, and our credit is still nowhere to be seen!!!
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Vodacom's replyOfficial
26 Sept 2022, 16:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2022, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Cara B's updateReviewer Update
27 Sept 2022, 09:17How long is "due course", as yet again nobody has bothered to follow up?
CB
Cara B's update27 Sept 2022, 09:17
Reviewer Update
How long is "due course", as yet again nobody has bothered to follow up?