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CS
Cebile S

1 reviews | Active since Aug 2011

01 Jul 2018, 00:03

Give us an option to speak to an operator.

How does one speak to an operator. Dialled 135 or 111. Gives all the options except the one to speak to an operator. Is this your new way of avoiding helping customers like MTN after the exorbitant amounts of money you charge us. I want to speak to an operator because your network is always down. So much for SA's best network ?

0
Replies (3)
Vodacom
Vodacom's reply01 Jul 2018, 07:47
Official

Dear customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

CS
Cebile S's update01 Jul 2018, 08:35
Reviewer Update
Exact same response as MTN. Trust you will get back to me with a resolution unlike MTN who sent the exact same message and never bothered to contact me like they had promised.
CS
Cebile S's update03 Jul 2018, 21:56
Reviewer Update
I would like to categorically state that Vodacom has made an effort to come respond to my complain. They contacted me. I am satisfied at their way of handling this issue. Thank you Vodacom.