SL
Shayne L

1 reviews | Active since Mar 2015

03 Dec 2015, 14:41

Give those two a bells

I am known for complaining and taking on the biggest brands in South Africa for the lack of customer service with the end result with the company I have taken on offering a formal apology. <br> <br> I think its time for me to give TWO outstanding individuals at Vodacom Customer Care in Menlyn all the credit that belongs to them. I have been holding off going to a customer care of the last 4 days to resolve a list of issue that I had, I tried to make use of the telephonic services but that was painful, so my automatic reaction to having to use my time and go to customer to solve this was just not on my list of exciting things to do to waste my time. <br> <br> Normally going to Menlyn customer care is like going to the dentist, but for the first time I had the best customer experience ever. These two dynamic individuals Brendon MpFu and Prudnce Rosenoka helped me sort out the list of issues I had right now to the very last one. Their friendly positive attitude was just exceptional. I dont think that management could ever train such staff member. Thank you Brendon and Prudence

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2015, 15:58
Official
Hello ShayneLessing,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards
Consumer Website Team