PJWS
Peter J Weir Smith

1 reviews | Active since May 2018

17 Jul 2019, 11:56

Give this man a Bells and promote him to manager of fibre in Vodacom

Vodacom Irene Mall After my most disappointing dealings with Vodacom business online I went to Vodacom Irene Mall. Rainier Smit. Now here is a person that should be a senior manager of fibre SA. This young man has gone over and above call of duty. After the in-house application I received all the standard emails from Vodacom. Then the online booking app came up and half way through it crashed and I could not continue. I phoned Reinier again and explained that I was unable to go further. I had already phoned fiber support *** and they told me that I would have to wait for a couple of days before the could let me know if fibre is available in our area. We are a small complex of 14 units and 4 of the units already have fibre. Reinier elevated it to the department known to him. The installation stars at 9am 18 July. This is what is so amazing. One person who has made the time to deliver a service that virtually all other fiber providers said was not available. This is service excellence thank you Reinier.

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2019, 13:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team