NB
Natasha B

1 reviews | Active since Sept 2017

13 Aug 2018, 10:08

Give my data back NOW!

Vodacom! You suc**** How dare you ***** my data!

On Saturday 12 August 2018 I purchased a ‘Double Your Data’ package for R249 - 2 gigs with 2 gigs extra. I was only credited with 2 gigs. I waited 24 hours to see if I will get my extra 2 gigs and NOTHING. I logged a call and the call Centre agent said it will be resolved within 3-5 working days!!! Imagine my FURY! DISGUSTING! THIEVERY AT ITS BEST! THE MONEY HAS BEEN PAID AND NOW I WAS TOLD TO WAIT 3-5 WORKING DAYS. You are given no other option but to wait.

Today, I am credited with 2gigs, and a DISGUSTING message sent to me by Marius Swart that he is crediting my data as a ‘gesture of goodwill’ made me so furious!!! How dare you say that this is a gesture of goodwill! This is my damn data! I paid for it!!!! You owe it to me!

To make matters worse, yesterday I had a balance of1.6gigs so together with my extra 2gigs I should have 3.6gigs today!!!!

BUT I DONT! My 1.6gigs has disappeared!!! I WANT IT BACK! VODACOM YOU ARE *****ING! WHEN I LOGGED THE CALL ABOUT THE MISSING 1.6gigs DATA, I WAS TOLD IT WILL TAKE 7 WORKING DAYS TO INVESTIGATE!!!

THIS IS BULL****! THIS IS DISGUSTING! THIS IS A *******!

IT IS TOTALLY UNACCEPTABLE FOR ME TO HAVE BOUGHT 4 gigs R249 AND HAVE TO FIGHT FOR MY EXTRA DATA AND NOW I HAVE TO FIGHT FOR MY LOST AND ****** DATA!!!!!!!!!!

I AM TAKING THIS AS FAR AS I CAN!!! GIVE MY DATA BACK NOW!!!!!!!

0
Replies (5)
Vodacom
Vodacom's reply13 Aug 2018, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

NB
Natasha B's update13 Aug 2018, 12:02
Reviewer Update
When exactly will a consultant make contact? Some time this year????
NB
Natasha B's update13 Aug 2018, 13:42
Reviewer Update
I have just received this SMS. Thank you for your patience and cooperation. Your query with ref number 1- ********** ********** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom NOTHING HAS BEEN RESOLVED! I WANT MY DATA BACK NOW!!! GIVE IT BACK!
Vodacom
Vodacom's reply14 Aug 2018, 07:54
Official

Dear Natasha

As per our conversation, I've attended to your complaint and emailed your the outcome as promised.

Kind Regards

DL

Best regards,

NB
Natasha B's update14 Aug 2018, 08:03
Reviewer Update
Yes thank you DL for the call and for acknowledging what has happened here. Please note I have not received your email??