NB
Natasha B
1 reviews | Active since Sept 2017
22 Jan 2019, 11:45
GIVE MY DATA BAC****
Vodacom - THIS IS THIEVERY!
As of this morning at 10:28 , I had 900mb of data!
Within seconds my data was eaten by your network and I wasn’t even using my phone!!! I was driving! This is disgusting!! How can almost a gig of data be used within 10 minutes! THIS IS *******! I WANT MY DATA BACK!
BUT WAIT! IT GETS WORSE! I AM A WOMAN ALONE DRIVING ALOT DURING THE DAY! I CANNOT BE WITHOUT DATA! SO HAD TO RECHARGE AGAIN! I PAID R70 FOR 1 GIG AT 10:52am and at 11:13 I WAS TOLD THAT 500mb HAD BEEN USED!! THEFT THEFT THEFT THEFT!HOW COULD I HAVE USED 500MB JUST BY DRIVING!
DISGUSTING! I WANT MY DATA BACK! 963mb + 500mb now gives you 1,4GIG! I WANT IT REPLACED IMMEDIATELY!!!! HOW CAN YOU DO THIS! I WONDER HOW MANY OTHER PEOPLE THIS HAS HAPPENED TO!
GIVE IT BAC****
MRS N BEYERS
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Jan 2019, 13:23 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2019, 13:23
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NB
Natasha B's updateReviewer Update
22 Jan 2019, 15:59Ashwyn did respond and we had a lengthy conversation and debate about the matter but during the conversation the call was cut off. Please can Ashwyn call back so we can resolve this matter.
NB
Natasha B's update22 Jan 2019, 15:59
Reviewer Update
Ashwyn did respond and we had a lengthy conversation and debate about the matter but during the conversation the call was cut off. Please can Ashwyn call back so we can resolve this matter.
Vodacom's replyOfficial
24 Jan 2019, 08:11Dear Natasha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer.
In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle:
The iPhone provides a default way of looking at how much 3G/4G Cellular/Mobile data you’ve used. Go to Settings → Cellular → Cellular Data Usage and you most likely see the most updated and accurate amount of data you’ve used over cellular.
Please also have a look at the link below to help manage your data:
https://www.vodacom.co.za/vodacom/services/data/worried-about-data Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer.
In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle:
The iPhone provides a default way of looking at how much 3G/4G Cellular/Mobile data you’ve used. Go to Settings → Cellular → Cellular Data Usage and you most likely see the most updated and accurate amount of data you’ve used over cellular.
Please also have a look at the link below to help manage your data:
https://www.vodacom.co.za/vodacom/services/data/worried-about-data Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Jan 2019, 08:11
Official
Dear Natasha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer.
In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle:
The iPhone provides a default way of looking at how much 3G/4G Cellular/Mobile data you’ve used. Go to Settings → Cellular → Cellular Data Usage and you most likely see the most updated and accurate amount of data you’ve used over cellular.
Please also have a look at the link below to help manage your data:
https://www.vodacom.co.za/vodacom/services/data/worried-about-data Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer.
In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle:
The iPhone provides a default way of looking at how much 3G/4G Cellular/Mobile data you’ve used. Go to Settings → Cellular → Cellular Data Usage and you most likely see the most updated and accurate amount of data you’ve used over cellular.
Please also have a look at the link below to help manage your data:
https://www.vodacom.co.za/vodacom/services/data/worried-about-data Regards Consumer Website Team(SA)
Best regards,
NB
Natasha B's updateReviewer Update
26 Jan 2019, 11:46My apologies for not responding to your calls but I was hospitalized on Wednesday.
Though I do not accept your explanation as to how my data was swallowed up so quickly, I see that I have been credited with Airtime to purchase some of the data lost and would like to thank Vodacom.
NB
Natasha B's update26 Jan 2019, 11:46
Reviewer Update
My apologies for not responding to your calls but I was hospitalized on Wednesday.
Though I do not accept your explanation as to how my data was swallowed up so quickly, I see that I have been credited with Airtime to purchase some of the data lost and would like to thank Vodacom.