bP
bevan P

1 reviews | Active since Mar 2017

23 Mar 2017, 09:10

give my data back

<p>today 23/3/2017 i puchase a 50mb for R10 which is valid for 7days... at 7:12 i still got the sms stating that ive bought a 50mb bundle which will expire at midnight 29/3/2017. after i receive my sms i checked my airtime balance and it shows that i still have a R2 airtime left meaning the R10 was deduct for my bundle but then i download a clip on watshapp of 6mb of which it didnt download and then when i checked my balances my data and airtime was up. when i called in to vodacom customer care the consultant told me that i didnt purchase any data and that all my data was charge out of bundle rate even though R2 was left on my cell and the R10 for the bundle after i told her that i evens got the sms from vodacom to prove it while the consultant says i didnt purchase any data bundles. i hope vodacom allocate my data back or ill do them a favour by not making use of this network again of which i port to due to the fact that they are number 1 so ya il wait and see for a response</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Mar 2017, 09:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Mar 2017, 14:15
Official

Good Day MR Bevan Paulse

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support