1 reviews | Active since Dec 2010
Give me my phone!
<p>I've been waiting for 2 weeks now for my phone. After a week I called Vodacom, who said my upgrade order was incomplete from the website, a lie!(I received an email saying it is being processed.) Then I had to do the whole upgrade process over the phone again, this was Monday, that consultant messed it up & put in only part of my delivery address, so RAM didn't deliver. I called them again Tuesday to fix that. Wednesday I called again only to find out the correct address was never entered AGAIN!</p> <p> </p> <p>Wednesday I called AGAIN! to get this sorted, I was told by Sade in upgrades that a request was sent to RAM to alter the delivery address. Thursday I called AGAIN! because I still haven't heard from RAM, Sade said she would phone me back within an hour, that was 2 hours ago!!!!! You people are pathetic.</p> <p> </p> <p>You must decide if you want to do business or not, if my money is not good enough, I will take it somewhere else. Each and every time I had to call YOU, this is not acceptable! I want my devices & I wanted them last weel already! Get your act together, I'm fed up with your poor service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
