RP
Riaan P

1 reviews | Active since Dec 2010

02 Feb 2017, 13:10

Give me my phone!

<p>I've been waiting for 2 weeks now for my phone. After a week I called Vodacom, who said my upgrade order was incomplete from the website, a lie!(I received an email saying it is being processed.) Then I had to do the whole upgrade process over the phone again, this was Monday, that consultant messed it up & put in only part of my delivery address, so RAM didn't deliver. I called them again Tuesday to fix that. Wednesday I called again only to find out the correct address was never entered AGAIN!</p> <p> </p> <p>Wednesday I called AGAIN! to get this sorted, I was told by Sade in upgrades that a request was sent to RAM to alter the delivery address. Thursday I called AGAIN! because I still haven't heard from RAM, Sade said she would phone me back within an hour, that was 2 hours ago!!!!! You people are pathetic.</p> <p> </p> <p>You must decide if you want to do business or not, if my money is not good enough, I will take it somewhere else. Each and every time I had to call YOU, this is not acceptable! I want my devices & I wanted them last weel already! Get your act together, I'm fed up with your poor service.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team