AS
Amanda S
1 reviews | Active since Jan 2018
11 Nov 2021, 11:53
GIVE ME MY MONEY BACK!!!!!!!!!
If I could give you a zero I would.
I purchased a voucher for Krispy Kreem and an advance for Nandos on your site for R75 each and got the sms as well as the QR code on the app, it doesn's work. I contacted your twitter helpline and they tell me they can't find it. I have sent proof that I have these. So now I am out of R75 and will have to pay another R75 for vouchers that I am unable to use. Please, fix this or give me my money back. If you guys are failing to operate this voucher thing properly then you need to stop trying to get people to use it. Customers cannot be punished for your ****** incompetence.
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Replies (1)Vodacom's replyOfficial
11 Nov 2021, 15:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2021, 15:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
