Give me my money

Item: Vodacom
Rating: 1

I had to drag Vodacom to ICASA for them to fix my account. After their reconciliation, they realized that I overpaid, that is, I'm not in arrears as they claimed. My account had a surplus of R500. They promised to refund me in Jan 2018 because I did not renew the contract. Till today I've not received my R500, I'm told I need to speak to collections. The catch is that I must dail using the number that was purported to be in arrears. And because the number was not in arrears I can't go through to their collections dept to query my refund. When I phone customer care center I'm transferred from one person to the other because they can't help me. Vodacom, R500 may not seem like a lot of money but it is to me, I need my money. What happened to customer service? This is ethically wrong, using tricks to withhold my money for no reason. Give me my money, please.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Dec 2018, 11:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Dec 2018, 11:30

Official

's updateReviewer Update

16 Jul 2019, 11:19

Since 2018 Dec, other than an auto reply message their system sent me, I'm yet to receive a response from Vodacom. That's how companies treat us. I need MY MONEY.

's update16 Jul 2019, 11:19

Reviewer Update

Since 2018 Dec, other than an auto reply message their system sent me, I'm yet to receive a response from Vodacom. That's how companies treat us. I need MY MONEY.