CR
Craig R
1 reviews | Active since Nov 2022
09 Nov 2024, 09:39
Give me my airtime
I am totally frustrated with the QuizInc competition on the Vodapay app.Everytime I win airtime on Quizinc they never allocate my airtime to my account balance.I complained quite a few times to agents which tell me it will be allocated in 72 hours or I must email to a certain email address which I do but never do they respond.I only received a R5 airtime once but won more than that.I am sick and tired of this because it continually happens.The service sucks
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Nov 2024, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2024, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
CR
Craig R's updateReviewer Update
09 Nov 2024, 11:09Please let's get to the bottom of this
CR
Craig R's update09 Nov 2024, 11:09
Reviewer Update
Please let's get to the bottom of this
CR
Craig R's updateReviewer Update
09 Nov 2024, 18:04And I'm still waiting
CR
Craig R's update09 Nov 2024, 18:04
Reviewer Update
And I'm still waiting
Vodacom's replyOfficial
15 Nov 2024, 07:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/11/12 at 12:18:05 kindly view the allocation on the Vodapay App.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2024, 07:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/11/12 at 12:18:05 kindly view the allocation on the Vodapay App.
Regards
Vodacom Consumer Website Team
Best regards,