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Gary B

1 reviews | Active since Jul 2011

18 Feb 2020, 16:47

GIVE ME BACK THE MONEY YOU TOOK

Hello Vodacom my dear delinquent ***** of an ex service provider. I konw ***** is a strong word, but you did take money from my account that you are not entitled to. Further to this you have not returned it deposit knowing you had no right to the money.

I ceased to be your client on 30th Jan but you still deducted money from my account for February. This was raised and proven to your support team and the SR is still sitting with them. Currently the SR is open for SEVEN freaking days with not a single call or bit of correspondence on how and when you will refund the money. What makes this worse is that when I originally contacted Vodacom they made me jump through hoops for a couple of days to prove they were in the wrong before opening the SR... SR-***. In my book you are aware that you messed up and had no right to deduct the money...not returning the money makes you ******* plain and simple.

0
Replies (6)
Vodacom
Vodacom's reply19 Feb 2020, 09:44
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
GB
Gary B's update20 Feb 2020, 11:02
Reviewer Update
I'll not hold my breath.... It has been eight days since the dispute was lodged and every day when I phone the contact center for updates I am informed it is allocated / escalated etc etc.... but it has never resulted in a single mail or phone call to advise me what is happening. Today I get informed that it will take another seven to fourteen working days to resolve. Hahahahahahahahahahahahahahahahahahahahaha.... I'm so glad I am no longer a client of yours.. this is just more proof that you have become so complacent, lazy and slow as a company that you cannot address simple issues expediently nor can you even admit when you are in the wrong.
GB
Gary B's update20 Feb 2020, 22:57
Reviewer Update
Tik Tok Vodacom......only a day after you said someone would phone and still no call.. vodacan't the cell company with big dreams and empty promises
GB
Gary B's update21 Feb 2020, 14:43
Reviewer Update
Hey MTN.... can you loan some bandwidth to Vodacom so they can reply? Heck.. at this point even Telkom would be an option for them ;-)
GB
Gary B's update22 Feb 2020, 11:57
Reviewer Update
Still no call....Vodacom is too proud to use a competitors airtime... I'll make it easy .. send me a please call me.. you know I'm good for it.
GB
Gary B's update26 Feb 2020, 18:55
Reviewer Update
woo.. check it out!!!!!

23 days since I first queried this and still not a call, not a mail..NOTHING. Always escalated and promises of feedback.. but nothing. You are far outside of your own SLA for resolving or providing response. In my book this means you knowing took money not due to you and are not returning it. This makes you *******. Debiting without having a valid contract in place makes you **********. Seeing as you are making me waste this much time. how about I go to the police station and open a case against you? I have the proof of contract termination and you debiting after the termination and all my calls to you with no response and you not returning the money.

I am one person, but already everyone in our office is aware of the poor service I have got from Vodacom as they can hear every time I phone to beg you for any sort of an update when you are the *******s that stole money from me.