fF
frank F

1 reviews | Active since Aug 2011

11 Apr 2017, 07:47

Give me back my money please

<p>For the past few months I have been charged Vodafone live content charges.</p> <p> </p> <p>I don't use Vodafone and monitor my data usage so as far as I know I'm not subscribed for anything and didn't download anything.</p> <p> </p> <p>I've been billed almost 400 for the last 3 months.</p> <p> </p> <p>I have painfully called your call centre and got the sms to say it was done.</p> <p> </p> <p>Lo and behold new statement more charges.</p> <p> </p> <p>I have been a loyal client for over 6 years now.</p> <p> </p> <p>Please give me back my money last month I never got a response on hellopeter.</p> <p> </p> <p>Please call me on ********** 588</p> <p> </p> <p>Number in question is ********** 795</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2017, 11:54
Official

Dear Frank,

Kindly be advised that feedback has been sent to you via SMS.

Regards,

RJ