give incorrect information

On the 31 December 2015 the BIS services on th number *** was cancelled. We loaded this on Hello Peter and a agent called ud on the 1st January at 09:00. He infrmed us that this was done due to the contract ending on the 31 January 2016. My hasband asked if he could keep the number and convert it to prepaid. He was told he could. He then took out a new contract and when we askedon the 16th of Jauary if they had arranged for the *** to be converted to prepaid I was told that I would still need to pay it at the end on January which is not what we were told on the 1st January. The vodashop called for me and I spoke to an agent and after more than an hour the supervisor apparently asked her why she was still busy with the one call. He then spoke to me and told me he would send me documents to sign and that I would not need to pay the old contract. He told me his name was Daryl Govender. I have not received any documents from him and am unable to get hold of his on the number he gave me or through the call centre. I am bitterly disappointed in the service I have received from Vodacom for the past few months. I am a customer since 1998 but would like to cancel<br>