Give back my money
<p>I noticed that my bill is WAY above the usual amount and I call the help desk after noticing that 2x R59 data charges had been added to my bill (I top-up on my banking) then I was given a date that I allegedly charged this to my Vodacom account. Looking deeper into the matter I noticed that on my online banking the same amounts were deducted from my account...so in full...Vodacom is charging me for recharges done on my own banking and then adding to my account...so i am paying twice! I am so over Vodacom as I feel they keep adding amounts to my bill that was never the deal when taking out a contract with them. My bill started off with R149 per month. And now I am currently paying around R350! And with this new **** my bill is due for R448! Thanks for taking my money and food from my family's mouth’s!</p> <p>When asking for a solution I end up on the phone for way too long and get told that they are working on the issue…only to be followed by an sms saying that the issue has been resolved…guess what…I am seeing no changes on my bill!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
