AN
Abigail N

1 reviews | Active since Nov 2016

30 Nov 2016, 14:56

GIVE BACK MY DATA TODAY

<p>My husband called to cancel my tab contract and he asked for my number to be kept as prepaid, a few min later I noticed my device mobile data was offline. I then called the Vodacom customer care line explaining to the agent I bought 2gigs of data yesterday this morning my husband cancelled my contract but switched over to prepaid the agent then told me my number has been deleted and my 2gigs is gone and I wont be getting it back. Firstly I bought that data and it was not given as part of my contract, I kept telling the consultant i bought that data, I want it back and my number should NOT have been deleted. THE CONSULTANT COULDNT ANSWER ANYTHING WHICH WAS VERY ANNOYING HE JUST WENT SILENT!!! I WANT MY NUMBER ON PREPAID AND I WANT ALL MY DATA BAC****!!!!! My husband has been trying to get through to the cancellation dept all morning and he just got through and that consultant keeps muting his call!!! The service we have received was PATHETIC AND VERY DISAPPOINTING! I WANT MY DATA BACK TODAY AND I WANT MY NUMBER ON PREPAID!!!! AND EMPLOYEE PEOPLE WHO CAN RENDER THE SERVICE AND NOT SAY QUIET ON THE OTHER SIDE OF THE LINE! HE WAS RUSHING ME TO ANSWER QUESTIONS BUT WOULDNT GIVE ME A SECOND TO EXPLAIN WHAT HAS HAPPENED!!!!!!!!!</p> <p> </p> <p>#IWANTMYDATA</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team