1 reviews | Active since Jun 2015
Gig of data not loaded
When I was up for a upgrade I was considering leaving Vodacom for Cell C because they could give me a better package regarding data. Vodacom said they would give me an extra gig of data on the contract if I took it. This would mean I would receive 2 gig of data per month. After the first month I only received one gig and was told that the second gig could not be loaded because they can not load two promotions on a contract. <br> I left it at that.<br> <br> This month one and a half years later they have not even loaded my one gig of data for the month. I phone and logged a query two nights ago and have still not heard anything back so I phoned again this morning. The person on the other line said they would escalate the query again. <br> <br> The service at Vodacom has been shocking lately. After being with Vodacom since my very first cell phone I will definitely not be staying with them any longer.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
