CB
Chantal B

1 reviews | Active since Jun 2015

18 Jun 2015, 10:57

Gig of data not loaded

When I was up for a upgrade I was considering leaving Vodacom for Cell C because they could give me a better package regarding data. Vodacom said they would give me an extra gig of data on the contract if I took it. This would mean I would receive 2 gig of data per month. After the first month I only received one gig and was told that the second gig could not be loaded because they can not load two promotions on a contract. <br> I left it at that.<br> <br> This month one and a half years later they have not even loaded my one gig of data for the month. I phone and logged a query two nights ago and have still not heard anything back so I phoned again this morning. The person on the other line said they would escalate the query again. <br> <br> The service at Vodacom has been shocking lately. After being with Vodacom since my very first cell phone I will definitely not be staying with them any longer.

0
Replies (1)
Vodacom
Vodacom's reply23 Jun 2015, 12:48
Official
Hello justandanumber,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team