1 reviews | Active since Nov 2016
Ghosts working at Vodacom
<p>I have two Vodacom contracts which both qualify for an upgrade. Unfortunately the incorrect contract was upgraded. I contacted Vodacom to have the upgrade cancelled. After being shunted back and forth to various departments I was told to send an email to ********** To date I have not received an acknowledgement of receipt or confirmation that the upgrade has been cancelled. In fact I have not heard anything at all. Ghosts work at Vodacom yet those same ghosts will be quick to debit my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I requested the cancellation on the 23rd. It js mow the 31st. If the upgrade kicks in tomorrow I am not paying for it. I requested the cancellation but your cancellations department was too busy enjoying the festive season to even acknowledge receipt.
I requested the cancellation on the 23rd. It js mow the 31st. If the upgrade kicks in tomorrow I am not paying for it. I requested the cancellation but your cancellations department was too busy enjoying the festive season to even acknowledge receipt.